April 2011 [Volume 20, Issue 4]

Features

Adaptive case management:
New tools for doing more of what we do best

"The most important, and indeed the truly unique, contribution of management in the 20th century was the 50-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker."...

Search evolves to solve business problems

Search solutions have been a mainstay of knowledge management since document management software first entered the scene. During the last decade, the emphasis has shifted from using keywords to find a particular document or list of documents, to solving business problems and answering questions...

KM to the rescue—Helping companies help their customers

E-mail: still the one

Despite its drawbacks, e-mail continues to be the primary mode of collaboration for work teams...

Case Management: What You Need to Know Before Choosing Your Solution

SEARCH Roundup

Looking for a search vendor? Dozens to choose from. Here's a sampling, with hotlinks, from the editors of KMWorld magazine.

E-MAIL Roundup

News Analysis

Greek philosophers and BPM?

Cut loose with semantics and NLP

David Weinberger

The Cloud way of life

I thought I loved the Cloud. I thought I was ready for the Cloud. I thought I could handle the Cloud. Then I got a Google notebook. And now I'm not so sure...Google sent out the notebooks so we could see an early version of its Chrome operating system in action...

The Future of the Future

The Future of the Future
Getting serious about economic resilience